Terms and Conditions for UK Services
These terms and conditions set out the basis on which our services are provided to customers in the United Kingdom. By making a booking, confirming an order, or proceeding with any scheduled service, you agree to be bound by these service terms and conditions. Please read them carefully before placing a booking, as they explain how the service contract is formed, how payments are handled, when changes or cancellations may apply, and the limits of our responsibility. These UK service terms are intended to be clear and practical, while protecting both the customer and the service provider.
For the purposes of these service terms, references to “we”, “us”, and “our” mean the company supplying the service, and references to “you” and “your” mean the customer, client, or person placing the booking. These terms apply to all standard service bookings unless a separate written agreement states otherwise. Any special conditions agreed in writing will take priority only to the extent of the specific matter covered, and all other parts of these terms will continue to apply.
We may update these terms from time to time to reflect changes in our operations, pricing structure, or legal obligations. The version in force at the time your booking is confirmed will generally apply to that booking unless a mandatory change in law requires a different approach. Continued use of the service after an update will be taken as acceptance of the revised service conditions where permitted by law.
Booking process begins when you submit a request for services through an approved booking channel and we acknowledge receipt. A request alone does not guarantee acceptance. We may need to review availability, service scope, access requirements, timing, and any relevant operational information before confirming the booking. A service booking becomes binding only when we issue a confirmation, whether in writing, electronically, or through another clear confirmation method.
When placing a booking, you must provide accurate, complete, and current information. This includes service address, preferred dates, property or site access details, and any special instructions that may affect performance. If information is incomplete or incorrect, we may need to revise the booking, charge for additional time, or decline to proceed if the service cannot safely or effectively be delivered. Any estimate based on the information supplied will be subject to change if the actual service requirements differ materially from what was described.
We reserve the right to refuse or cancel a booking before the service starts if it would be unsafe, unlawful, commercially impractical, or otherwise unreasonable to proceed. This may include circumstances where access is restricted, instructions are unclear, required permissions are missing, or the nature of the work falls outside the agreed scope. In such cases, any decision will be made fairly and in line with these UK service terms and conditions.
Payments are due in accordance with the pricing or quotation provided at the time of booking confirmation, unless otherwise agreed in writing. Prices may be fixed or may be based on hourly rates, quantities, labour, materials, call-out fees, or a combination of these factors. Where a quotation is provided, it will normally remain valid for a stated period, after which it may be revised or withdrawn. Unless expressly stated otherwise, all amounts are payable in pounds sterling and may include applicable taxes where required by law.
We may require a deposit, advance payment, card authorisation, or full payment before the service begins, particularly for larger, urgent, or specially scheduled work. If payment is not made by the due date, we may suspend performance, postpone the booking, or recover any reasonable costs arising from non-payment. Where recurring or staged services are agreed, each stage may be invoiced separately and must be paid in accordance with the stated payment terms. Failure to pay may also result in the recovery of administrative, legal, or collection costs where permitted by law.
Any discounts, offers, or promotional rates are offered at our discretion and may be withdrawn or changed without notice, except where a confirmed booking already includes them. Late changes to the booking, additional instructions, extra labour, waiting time, or out-of-scope work may result in supplementary charges. You are responsible for ensuring that payment details used for the booking are valid and that you have authority to use them.
Cancellations and rescheduling requests should be made as soon as possible. Where a booking is cancelled by you, any refund or charge adjustment will depend on the stage of preparation already completed, the notice period given, and any non-recoverable costs we have incurred. If the service has not yet started, we may refund all or part of the amount paid, less reasonable administrative charges where applicable. If cancellation occurs after preparation has begun, or if materials, equipment, or staff have been allocated specifically to your booking, we may retain part or all of the payment to cover those costs.
If you request a change to the date, time, location, or scope of the service, we will do our best to accommodate it, but we cannot guarantee availability. A change may require recalculation of the price or may be treated as a cancellation followed by a new booking. If we need to cancel or postpone a service due to circumstances beyond our reasonable control, including safety issues, severe weather, staff unavailability, or supply interruption, we will notify you as soon as reasonably possible and offer an alternative date where feasible.
If you fail to provide access, are not present where required, or do not supply the necessary information or approvals, we may treat the booking as a late cancellation or failed attendance. In such circumstances, we may charge a reasonable fee for the lost appointment, travel, waiting time, or other incurred costs. These cancellation terms are intended to be fair and proportionate and to reflect the practical realities of delivering a professional service contract.
Service delivery and customer responsibilities are central to a successful booking. You must ensure that the site, premises, or area where the service is to be delivered is reasonably safe, accessible, and suitable for the work agreed. You must also provide any permissions, consents, keys, codes, parking arrangements, or third-party approvals needed for us to carry out the service. If we are unable to perform the work due to a customer-side issue, we may charge for time lost and any additional costs reasonably incurred.
You are responsible for removing or protecting items that may be damaged during the service, unless we have expressly agreed to handle them. Where we handle items that are fragile, valuable, or unusually heavy, you must tell us in advance. We are entitled to rely on the information you provide, and we will not be responsible for losses resulting from inaccurate, incomplete, or hidden information supplied by you. Any instructions given on the day must remain lawful, safe, and within the agreed scope.
We may use subcontractors, agents, or qualified third parties to deliver part or all of the service where appropriate. Where we do so, we remain responsible for ensuring that the service is provided in line with these terms, subject always to any lawful limitation of liability. We may also decline to carry out tasks that, in our reasonable opinion, are unsafe, illegal, or outside our competence.
Liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we will not be liable for indirect, incidental, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or reputational damage arising from the service or any delay in performance.
Where we are liable for loss or damage to property, our responsibility will be limited to the direct loss actually suffered and to the reasonable cost of repair or replacement, taking account of age, condition, and fair wear and tear. We will not be responsible for damage caused by pre-existing faults, inadequate maintenance, hidden defects, unstable structures, customer instructions, or circumstances outside our control. You are advised to maintain suitable insurance for your own property and business interests where appropriate.
We do not guarantee that any service outcome will be free from interruption or error in every circumstance. While we will use reasonable skill, care, and diligence, many services depend on site conditions, customer cooperation, supply availability, and factors beyond our control. If a defect arises from our work and is reported within a reasonable time, we may, at our option, re-perform the relevant part of the service, repair the issue, or offer a suitable adjustment, provided the claim is valid and the defect was caused by us.
Waste regulations apply to any waste, debris, materials, or removable items generated or handled during the service. Where the service involves removal, disposal, transfer, or collection of waste, both parties must comply with applicable UK waste laws and environmental rules. We may only remove materials that fall within the agreed scope and that we are legally permitted and suitably equipped to handle. You must tell us in advance if any item is hazardous, contaminated, sharp, heavy, electronic, bulky, or subject to special handling requirements.
You remain responsible for identifying any items that require special treatment, licences, permits, or documentation. We may refuse to handle waste that is dangerous, illegal, improperly packaged, or not described accurately. If waste classification changes once the service begins, additional charges, delays, or refusal of collection may apply. Any disposal or recycling decisions will be made in accordance with lawful procedures, and we may provide evidence of transfer or disposal where required by applicable rules.
You must not ask us to dispose of items in a way that would breach environmental or transport regulations. We reserve the right to stop work if we suspect that waste rules are being breached or if materials present a health, safety, or compliance risk. If a customer provides false or misleading information about waste, contamination, or prohibited items, the customer will be responsible for any resulting loss, fine, penalty, claim, or additional expense to the extent permitted by law.
Insurance, force majeure, and general provisions help define the practical operation of these terms. We maintain appropriate insurance cover for the nature of the services we provide, but such cover does not extend to every possible risk or circumstance. A force majeure event means any event beyond our reasonable control, including but not limited to extreme weather, fire, flood, epidemic, transport disruption, utility failure, labour shortage, civil disturbance, or government action. Where such an event occurs, we may suspend or delay performance without liability for the resulting delay or non-performance.
If any part of these service terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy at any time will not prevent us from enforcing it later. No one other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.
These terms form the entire agreement between you and us in relation to the service, unless replaced or supplemented by a written contract signed or confirmed by both parties. They apply alongside any lawful consumer rights, statutory protections, and mandatory provisions that cannot be excluded. The headings used in this document are for convenience only and do not affect interpretation.
Governing law and jurisdiction are important for certainty and compliance. These terms and any dispute, claim, or non-contractual matter arising out of or in connection with them will be governed by the laws of England and Wales, unless the mandatory laws of another part of the United Kingdom apply to the specific transaction. The courts of England and Wales will have exclusive jurisdiction, except where consumer law or mandatory statutory rights provide otherwise.
By proceeding with a booking, you confirm that you have read, understood, and accepted these UK service terms and conditions. You also confirm that you are authorised to enter into the booking and that any information you provide is accurate to the best of your knowledge. If you do not agree with any part of these terms, you should not proceed with the service booking.
